FAQ

Wireless Internet is a specific way of bringing high-speed broadband internet to your home or business. We install a small radio antenna onto the eave of your home, pointing towards our local Access Point. This device captures an encrypted radio frequency, which is then run into your home using an Ethernet cable.

There are 3 main reasons for that. First because the others charge too much. Second and more important reason is we have and top notch engineers team using top notch technology deveped ourselves, that allows us to manage and control the data network and make huge efficiency savings. Third we do not charge excessive margins and reflect all savings to final price.

The speed of internet can be affected by a range of factors, these include the distance your computer is from the data centre and whether your Internet provider is purposely throttling your internet speeds. Some providers will reduce internet speeds at different times of the day, will reduce your speed once you have downloaded a certain amount of content, or will throttle certain services. If you have many computers downloading or uploading files on a network it will also affect the speed of your internet.

If you want to check out how fast your current internet connection is from your internet service provider please go to www.speedtest.net and press the “begin test” on the image. One point to note: The speed test will default to your current location, can you please make sure the test is ran to Mandalay, Myanmar only if you want to test how fast your connection could be to use inetrnet.
Warning: There are a lot of factors influencing speed test. The accuracy can be distorted up to 30%. Shared internet speed flucuate all the time. You are not alone on speedtest.net server. You measure the speed not at provider server but at your chosen one etc. etc. 

If the speed test shows your speed is less than half of what you are promised, then you have a reason to be troubled. But measure it in different times.

The speed in which data is transferred over the internet is measured in bytes per second (B/s) or bits per second (bps). Many companies choose to display their speeds in bps as the numbers appear larger.

Your internet connection has two different speeds, a download speed and an upload speed. Internet service providers tend to give you their maximum download speed; this shows how fast your computer could download a song or a web page in optimum circumstances. However if you plan to place files on the cloud you should also take note of your ISP’s upload speed; this shows how fast data can be transferred from your computer to the internet.

When uploading files by V Net you may see a speed of 125KB/s, this actually the same as a speed of 1Mbps. As previously explained this is because 1 byte is the same as 8 bits. Our maths can be seen below.

 

  • 125KB/s = 125,000 bytes of data per second
  • 1Mbps = 1,000,000 bits of data every second
  • 125,000 bytes x 8 = 1,000,000 bits

There appears to be some confusion as to what KB/s and Mbps really are and why we measure internet speeds in one or the other. In many cases your broadband provider is giving you one figure and online internet speed checkers are displaying another. Many people believe 1Mbps is the same as 1MB/s, however this is not the case.

 

 

Bytes and Bits

The confusion is mainly due to bytes and bits. These are two different ways of measuring data and although they sound similar 1 byte is actually 8 bits. To help reduce some confusion, bytes and bits are displayed differently in acronym form – bytes use capitalised “B”’s while bits use lower case “b”’s.

•             1 byte is 1B

•             1 bit is 1b

Instead of having very long numbers we round up bytes into Kilobytes (KB) and Megabytes (MB).

•             1 kilobyte = 1000 bytes = 1KB

•             1 megabyte = 1000000 bytes = 1MB

 

We also round up bits into kilobits (Kb) and megabits (Mb).

•             1 kilobit = 1000 bits = 1Kb

•             1 megabit = 1000000 bits = 1Mb

There are couple of resons for that. Firt we use the most advanced technology which diferentiate us fom others. We have a real world class experts in internet connection build up. And last but not the least we do not take excessive salaries or pay any loans to investors. Our real mission is Fast, Affordable and Reliable Internet for everyone in Myanmar.

V Net's internet is unlimited and uncapped. No matter how we deliver internet to your address, we'll run the connection at its maximum possible speed.

No payment has to be made at the time of booking of the order.

You are required to pay the "Subscription Amount" as mentioned in the plan details on installation post successful service demo at your installation location to the authorised Tikona installation representative only.

Subscription amount payment can be made in 3 convenient ways

  1. Online payment: Net-banking or Credit/Debit Card
  2. Cash Payment: Against valid e-voucher or physical voucher
  3. Cheque/Demand Draft

The subscription amount payment should be made along with the duly filled Subscriber Registration Form (SRF)

A customer premises equipment device (CPE device) refers to a telecommunications hardware device located on the telecommunication customer's premises. This equipment might include cable or satellite television set-top boxes, DSL or other broadband Internet routers, VoIP base stations, telephone handsets, or other customized hardware. CPE equipment can be owned by the customer or leased from the telecommunications company. CPE also includes the interior wiring at the customer's location that is connected to a communication service.
Today, almost any end-user equipment can be called customer premise equipment.

Service delivery of Vnet  Secured Wireless Broadband or FTTH (fiber optics to home) is as follows

  1. Authorised Vnet Sales representative will explain and finalise tariff plan based on your need, and post which he will register the order (NO PAYMENT to made at this stage)
  2. Post placing the order you will receive a call from Vnet for verifying personal details: name, address, registered mobile number, email ID and tariff plan.
  3. The authorised Vnet representative will visit subscriber's premises by appointment to provide a service demo. You are required to pay "Subscription Amount" as mentioned in the plan details to the authorized Vnet installation representative post successful service demo at the installation location.
  4. Service installation will be done within 3 days from the date of realisation of subscription amount. In case of cheque payment, service installation shall take 6-10 working days from cheque submission date.
  5. Post successful installation, Vnet representative will provide the Subscriber Registration Form (SRF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the SRF.
    I. Valid Proof of Identity (self-attested A4 size photocopy)
    II. Valid Proof of Address (self-attested A4 size photocopy)
    III. One Passport size color photograph
  6. If you are a foreign national, following documents are required:
    I. Copy of Visa Letter
    II. Copy of Passport
    III. Two local references: Name, Address, Mobile Number & email ID.

You will receive the User ID on your registered e-mail & mobile number.
After completion of installation, Vnet representative will assist you in generating your Vnet broadband password through the service login page. Do not share your username and password with anyone, including Vnet representatives

All you need to do is choose a package and sign up.
We will offer YOU a Special Promotion! Double speed for your current price or half price for the same speed you have now.

No payment has to be made at the time of booking the service.